Shipping policy

Shipping Policy

Effective Date: 17 July 2026

Thank you for shopping with Morie.

Every Morie product is carefully handcrafted and packaged with care from Sydney, Australia. We are committed to ensuring your order arrives safely and in excellent condition.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • In-stock orders are generally dispatched within 1–3 business days.

  • During peak periods, public holidays, product launches or seasonal events, processing times may be slightly longer.

  • Customised, personalised and made-to-order items may require additional production time. If this applies to your order, we will contact you with an estimated completion date.

Shipping Within Australia

We ship Australia-wide using trusted delivery partners.

Shipping costs are calculated at checkout based on your order and delivery location.

Estimated delivery times after dispatch are:

  • Sydney Metro: 1–3 business days

  • New South Wales: 2–5 business days

  • Interstate Metro Areas: 3–7 business days

  • Regional & Remote Areas: 5–10 business days

Delivery timeframes are estimates only and may vary depending on your location and courier delays.

NSW Delivery

For eligible local delivery orders within New South Wales, a $20 delivery fee may apply where offered at checkout.

Availability depends on your delivery location.

Interstate Shipping

Interstate shipping charges are calculated based on the size, weight and destination of your order.

The final shipping cost will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Delivery Address

Customers are responsible for providing the correct delivery address.

If an incorrect address is supplied, additional shipping charges may apply if the parcel needs to be redirected or resent.

Morie is not responsible for delays or non-delivery resulting from incorrect shipping information provided by the customer.

Authority to Leave

Where the courier determines it is safe to do so, your parcel may be left in a secure location.

If you do not wish your parcel to be left unattended, please include a note with your order where possible.

Once a parcel has been marked as delivered by the courier, responsibility for the parcel transfers to the customer.

Lost or Delayed Parcels

While we will gladly assist in working with the courier to locate delayed shipments, delivery timeframes are outside of our control once an order has been dispatched.

If your parcel appears to be lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the shipping carrier.

Damaged Parcels

If your parcel arrives damaged:

  • Contact us within 7 days of receiving your order.

  • Keep all original packaging.

  • Provide clear photographs of the packaging and damaged item(s).

  • Include your order number.

We will review your claim and work with you to provide an appropriate resolution.

Multiple Orders

Unless otherwise requested, multiple orders placed separately may be shipped individually.

Shipping Delays

Occasionally, unforeseen circumstances such as severe weather, courier disruptions, peak shopping periods or public holidays may result in delivery delays.

We appreciate your patience and understanding during these times.

International Shipping

At this time, international shipping may not be available. If you are located outside Australia and wish to place an order, please contact us and we will do our best to assist.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Morie

Website: https://www.morie.com.au

Email: contactusatmorie@gmail.com